SHIPPING and RETURNS POLICY

PROCESSING TIME

For in stock models please allow 3-5 working days before shipment.

Made to order models have a processing time of 3-4 weeks, we will keep you informed with up to date information on your order.

If you would like a model shipped sooner than is listed then please get in touch, we will be happy to help you.

We have built in time to allow for hand finishing of the models, and estimated processing time is based on experience of working with the manufacturer. Unforseen delays may be caused by shipping companies or the manufacturers schedule, we will keep customers informed should any unexpected delays occur.

SHIPPING

Estimated Delivery Times

  • Mainland UK 3-5 business days
  • Europe 5-10 business days
  • North America and everywhere else 10-15 business days

Customers are responsible for any customs and import charges, taxes and fees

Models are shipped using Royal Mail

Tracking and confirmed shipping will be applied where possible

International shipments will be tracked, with a compensation value of £50

Multiple Items: We can combine shipping if you purchase more than one item, shipping will be based on size and weight to save you money

  • UK £6.00
  • EU £15.00
  • USA and CANADA £18.00

REFUNDS AND EXCHANGES

The Models are carefully hand finished and inspected by me before being shipped to you. If for some reason the item does not meet your satisfaction, please let me know and I will do my best to remedy the situation on a case-to-case basis.

Should you need to return an item, you must notify me within 7 days after you receive your order and return the package within 2 weeks in the original condition and packaging. Please include a note with your name address and contact information.

Upon receiving the returned item, it will either be replaced or the full cost will be refunded including the shipping costs. If accepted, a refund will be processed within 14 business days back to the debit/credit card used to make the original purchase.

You will need to pay the cost of returning the item to us unless the item is faulty. Please contact me before returning an item.

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