Terms & Conditions

TERMS AND CONDITIONS

Archiissimo

Furniture design by Lucy Baird

High quality, contemporary furniture design inspired by architecture. Solid wood, handmade benches for museum galleries, exhibition spaces, hallways and reception areas. For public and private spaces, contemporary and traditional settings.

Welcome to our website. By using or accessing this website and placing any orders, you are agreeing to comply with and are legally bound by the following terms and conditions of use. Orders placed on the website form a contract with Archiissimo.

The ‘Goods’ or ‘furniture’ are hereafter used to refer to the items which you have ordered via this website or over the phone, the goods which these terms and conditions cover.

PROCESS

Made to order by one of Scotland’s most reputable architectural and bespoke joinery companies, the design combines innovative technology with traditional craftsmanship. The bench is a collaborative production with me completing part of the work.

PRODUCT SPECIFICATIONS

The technical specification of the product is subject to the manufacturers tolerances and may vary by a few millimetres from the exact sizes quoted on the product description. Measurements should be treated as approximate and we will not accept any liability for this.

Please let us know if you have extremely precise sizing requirements.

THE WOOD

Wood is a natural material so there will be slight variations in the appearance of the woods used in the item. There may also be variation between the colours in the item you receive and the colour of the item in the photo. Each piece of furniture is handmade and unique.

LEAD TIMES

Handmade to order the lead time for bespoke orders is 8 to 12 weeks from order to completion. We will notify by email you when your order is booked into the workshop and when it is completed. We may be able to fulfil your order sooner than this. Delivery may also add to this time.

Please be aware that this lead time is an estimate and may vary. We will not accept liability for any losses, costs, damages, charges or expenses caused by this estimate being incorrect.

ORDERING &PAYMENT

Once you have placed your order, we will issue an invoice and require a 50% deposit to confirm the order, with the balance payable 2 weeks prior to delivery. Your order is confirmed once payment of the deposit has cleared, we will then send you a receipt of your payment by email and post.

Payment can be made by BACS/BANK transfer or by cheque, all details will be on the paperwork. We will supply our bank details on request.

DELIVERY

We can deliver to mainland UK

Delivery Costs will vary and we will work with you to arrange this when you place an order. Due to the specialised nature of shipping, we are unable to give exact quotes at checkout.

The bench is large, heavy and requires careful handling, so a specialist white glove removal service will be required. There will be two delivery people to safely carry the item into the room where it is to be situated.

Please ensure before the point of ordering that you will be able to get the furniture into the room it is intended for, or if there are any possible access restrictions that may affect delivery such as staircases or narrow doorways. Please also inform us of any problems with vehicle access or parking to ensure smooth delivery of your furniture.

You will be contacted by phone and email to confirm a delivery date, once this has been agreed you must be present to take delivery. If you are unable to take delivery please contact us by email or phone at 0131 553 5988 as soon as possible and at least 48 hours in advance.

Delivery dates are given in good faith by the vendor to indicate estimated delivery timing but shall not amount to any contractual obligation to delivery at the time stated. No liability for direct or consequential loss or damage arising from delay in delivery will be accepted by the Company.

We reserve the right to pass on to you the additional costs of all refused deliveries or re-deliveries without justification. Delivery will only be made to the address as stated in your original order and they will not be left without a signature. We reserve the right to levy a second delivery charge to cover the cost of the failed delivery.

ON RECEIPT OF YOUR GOODS

On receipt of your goods, open the packaging and check your items very carefully. Goods must be signed for at the time of delivery. Title of the product will pass to you once you have received the goods and we have received full and cleared payment.

If goods appear damaged on receipt, this must be noted on the courier’s documentation. You must also notify us no later than 3 days after delivery by email or telephone 0131 553 5988 or 07977 238295.

If you are reporting goods as delivered damaged, digital images of the damage will be required. We are unable to process any damage claims without images.

Should goods ordered fail to arrive on their expected delivery date, please notify us immediately so that we can establish what the issue is and resolve it as quickly as possible. We will work to meet any date agreed for delivery, however we will not accept liability for any losses, costs, damages, charges or expenses caused by any delay in delivery of the goods.

RETURNS & CANCELLATIONS

Cancellations by Us

We reserve the right to cancel and refund an order at any time, for any reason. In the highly unlikely event that we have to do this, we will notify you by email and refund any monies paid as quickly as possible.

Cancellations by You

You have a right under the Distance Selling Regulations to cancel your contract at any point up until 7 working days after the receipt of the goods. Cancellations must be made in writing.

You will be liable for the cost of returning goods. This must be done within 10 days of your decision to cancel the contract and return the goods.

If you are unable to arrange the return of the goods within this time, then please inform us on 0131 553 5988, and we will arrange for the items to be collected, in such a case we will deduct the return cost of transporting the item from your refund.

We cannot accept responsibility for returned goods that are not received. Proof of posting will not be accepted for credit of goods. If you are arranging your own return of goods then we would strongly advise you to use a reputable courier, and take out insurance on the delivery.

A full refund of the cost of the goods is wholly conditional upon the above conditions being met and will only be authorised after a full inspection of the item(s) when they arrive. If we find any damage to the item it will be marked on the courier’s documentation and photographs taken of it. We will deduct from your refund the cost of fixing this damage, and returning the product to the condition it was in when it was originally dispatched to you.

Refunds on your delivery charges will depend on the delivery method chosen. Additional charges incurred by us to fulfil our delivery Service are non-refundable. In the case of delivery by this method, you would be reimbursed the difference between this cost and the cost of making your delivery by normal means.

In a case where the goods are loaded into the buyer’s vehicle or his agent’s vehicle, the Vendor’s liability ceases immediately they are accepted on the said vehicle.

In the event of the cancellation of an order, or refusal on collection or delivery, the Vendor reserves the right to recover, by nominal fee, any administration and transport costs involved.

BESPOKE PRODUCTS

Products made to the customers specifications or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery. These products fall outside the scope of the Distance Selling Regulations but you are still covered by all normal legislation under the Sale of Goods Act.

FITNESS FOR THE PURPOSE

No liability is accepted for any loss or damage, however caused, resulting from the use of the Vendor’s products, whether for injury or profit loss.

PROPERTY

The ownership and title of the goods, the subject of the order, shall remain with the Vendor until the Purchaser has made payment in full. Any risk associated with the goods passes to the buyer at the point when delivery, including collection is made. The Vendor may recover the goods at any time from the buyer or the buyer’s administrators.

The term ‘Archiissimo’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 16 Restalrig Road, Edinburgh, EH6 8BN. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

As a Scottish company we are subject to the laws of Scotland including the use of this website.

If you choose to access our web site from outside Scotland you hereby agree that in the event of a dispute between ourselves and you the laws of Scotland will apply at all times.

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